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Applying Non-health Payment Experiences to Healthcare

Consumers expect versatility, flexibility, speed, and convenience from their payment experiences, and those expectations increasingly are being applied to healthcare. 

Often, consumers are willing to change the payment methods they use based on circumstances, a recent consumer survey  from Banked found. For example, half of U.S. consumers reported in 2023 that they would use more than one payment method if it was available at checkout, up from 43% the prior year.

Similarly, 79% of consumers said they use between two and five payment methods monthly, a significant rise from 57% in 2022. Modern options such as digital wallets, which include Apple Pay, Google Wallet, and PayPal, have become

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