Global Experience Monitoring (GEM)
Your Performance. Now.
How does your payment gateway stack up against the competition? GEM is the only platform that benchmarks experiences from the merchant, developer, and technical perspectives.
Contact UsClient Success
GEM subscribers use information daily to monitor and improve performance versus the market and ensure they are winning:
- Champion vs. Challenger: Following an acquisition, or during the technology building phase, companies leverage GEM to proactive benchmark performance
- Maintaining SLAs: Gateways utilize GEM as a credible third-party to prove performance and ensure SLAs are met
- Management Perspective: GEM is an unbiased set of eyes on your platform ensuring optimal performance is the top priority
- Touch-Point Monitoring: Connect the dots between payment networks, merchants, and everything in-between to avoid pitfalls and lost revenue
Learn what makes TSG unique in its approach
Global Experience Monitoring (GEM)
Experience and Benchmark Monitoring
GEM is the only platform in the market that benchmarks experiences from the merchant, developer and gateway performance perspective. Current subscribers account for an estimated 62% of all payment gateway volume in the U.S.
Developer Experience
Understand the ease of your API set, Dev Tools, sandbox, and gateway integration.
Performance Experience
Know what cardholders are experiencing with real transactions from 30+ global locations 24/7/365.
Technical Experience
TruMonitor can help you avoid pitfalls, lost revenue, poor customer experiences, and reputational harm.
Testimonials
TSG’s robust assessment of our gateways provided great feedback which we used in our efforts to continuously improve and enhance our API. Using this as a guide has helped us make critical enhancements.
SVP of Product, Growth Solutions, FIS
Since joining GEM we have worked closely with TSG to make tangible adjustments. The GEM team has helped us better understand and improve our platforms and integrations.
TSG’s GEM platform has proven to be extremely valuable in benchmarking our offerings from both a merchant and developer perspective.
