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TSG Announces 2022 Top Performing Payment Gateways

Recognized payment gateway companies include CSG Forte, FIS, Elavon, JPMorgan Chase, and Bank of America

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The Strawhecker Group (TSG) is pleased to recognize a selection of payment gateways for their exceptional performance across several key areas critical to a successful payment platform. Read the press release.

“As a cashless future approaches, we are excited to honor the gateways making this possible,” said Mike Strawhecker, President of TSG.

Powered by TSG’s Gateway Enterprise Metrics (GEM) platform, GEM sends real transactions and pings from over 20 different global locations 24/7/365 to monitor gateway performance. All metrics were calculated by utilizing real TSG cards to complete transactions at real TSG merchants around the globe every hour of 2021.

Payment gateways are a critical component of the payments ecosystem, especially with the acceleration of eCommerce. Performance benchmarking is vital as it allows gateways to pinpoint issues and make adjustments to provide a seamless experience to merchants and consumers alike.

See below for the winners, as well as runners-ups in each category. Performance data was assessed across more than twenty industry-leading payments providers for 2021 to determine the Real Transaction Metrics Awards.

Real Transaction Metrics Awards

TSG assessed performance data for 20+leading payments providers each day of 2021

Svg Badge Csg Forte And Fis Award
Best Performing Gateway

The Best Performing Gateway award is based on the GEM Index, an overall scorecard for gateway metrics based on five key areas (gateway minute outage, gateway availability, transaction speed, transaction success rate, and authorization rate).

Co-Winners: CSG Forte / FIS (Express)

Runner-Up: JPMorgan Chase (Orbital)

Png Badge Elavon Fastest Transactions
Fastest Transactions

GEM measures the time it takes for a transaction authorization to complete using a signature debit and/or credit card, just as a consumer would experience at the merchant.

Winner: Elavon (Fusebox)

Runner-Ups: JPMorgan Chase (Orbital) / FIS (Express)

Png Badge Jpmorgan Highest Auth. Rate
Highest Authorization Rate

GEM tracks the percentage of authorization failures a payment gateway experiences each day unrelated to the issuer, network, or cardholder.

Winner: JPMorgan Chase (Orbital)

Runner-Up: Bank of America

Png Badge Csg Forte North America Gateway Minute Outage
Lowest Gateway Minute Outage (North America)

GEM pings locations in the United States and Canada to determine minute outages. An outage is recorded if at least 25% of location checks fail simultaneously.

Winner: CSG Forte

Runner-Up: FIS (Express)

Png Badge Csg Forte Global Gateway Minute Outage
Lowest Gateway Minute Outage (Global)

GEM pings locations in South America, Europe, and the Asia Pacific to determine minute outages. An outage is recorded if at least 50% of location checks fail simultaneously.

Winner: CSG Forte

Runner-Up: JPMorgan Chase (Orbital)

TSG will be announcing the year’s leading payment gateway APIs in June.

Companies and/or products considered for any TSG awards may or may not include clients of TSG and do not necessarily represent all companies or products in the market. This analysis is based on reliable information, but its accuracy and completeness cannot be guaranteed. The information provided is not all-inclusive. All information listed is as available from January 1, 2021, to December 31, 2021. The Strawhecker Group (TSG) is not and/or may not be endorsed, sponsored by, or in any other way affiliated with any companies or their logos illustrated in this presentation. The trademarks shown are registered and their own. This document has not been prepared by any entity displayed.