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UK lender trials voice banking with Google Home


NatWest is trialing voice banking in the U.K. using the Google Assistant via Google Home smart speakers or a smartphone.

The three-month pilot will involve 500 customers, according to the bank, which is a member of the RBS Group. They will be able to ask questions about their account balance and recent transactions and will receive a verbal response, with information also appearing on a smartphone screen.

“This technology will make it easier for people to bank with us and could bring particular benefits to those who have a disability, as voice banking eliminates the need for customers to use a screen or keyboard,” Kristen Bennie, NatWest’s head of Open Experience, added.