Team

Shawna Kozisek is a results‑oriented payments leader with over 25 years of merchant acquiring and banking experience. As Chief of Staff, she partners across the firm to drive strategic initiatives, streamline operations, and translate executive priorities into measurable outcomes that accelerate growth and client impact. Previously at TSG, Shawna led company‑wide initiatives as Head of Special Projects.

Before joining TSG, Shawna served as SVP of Product Management at Mutual of Omaha Bank, where she built the bank’s product development function and directed multi‑year agile programs to modernize payments, commercial, and property‑management product lines. Her cross-functional leadership experience and ability to bridge the gap between acquiring and banking helped ensure the success of this initiative.

Previously, at First National Merchant Solutions (FNMS/TSYS), she led product management, operations, business technology, client services, and sales; expanding into new markets, revamping product portfolios, and spearheading cost‑reduction and retention initiatives. She also headed several strategic initiatives focused on revenue growth and client retention. After TSYS purchased FNMS, Shawna served as the FNMS integration business owner for the 200,000-plus-hour project.

A lifelong learner, Shawna holds an M.A. in History (University of Nebraska Kearney), an MBA (University of Nebraska Omaha), and a B.A. in History (University of Washington). She is Pragmatic Institute product‑management certified and a Six Sigma Black Belt. Outside work, she enjoys gardening, travel, fitness, and exploring history podcasts.