Recognized companies include Worldpay, PayPal Braintree, CSG Forte, Fortis, REPAY, Bank of America, and Elavon
TSG (The Strawhecker Group), a globally recognized analytics, intelligence, and solutions-focused firm in the payments industry, is pleased to recognize a selection of payments companies for their exceptional performance across several key areas critical to a successful platform.
Leveraging its Global Experience Monitoring (GEM) platform, GEM monitors real credit card transactions and pings (not synthetic) from over 30 global locations across North America, South America, Europe, and Asia Pacific 24/7/365 to benchmark gateway performance. GEM is different from other monitoring solutions because it provides the merchant’s perspective of performance at checkout.
“We are excited to honor payment gateways that had outstanding performance in 2023,” said Mike Strawhecker, President of TSG. “In a competitive space where successful authorizations and fast transaction speed are considered table stakes, maintaining high performance is critical.”
When benchmarking transaction and uptime metrics versus the market, gateways can protect their brand, enhance end-user experiences, quickly mitigate issues, and eliminate losses in revenue. Going one step further, GEM provides customized monitoring of websites, multi-step processes, APIs, and partner connections to provide a complete touchpoint monitoring solution tailored to payments.
See below for the Real Transaction Metrics Awards winners and runners-up in each category. Performance data was assessed across more than 20 industry-leading global payments providers for 2023 to determine the awards. TSG will be announcing the year’s leading payment gateway APIs in June.
Best Performing Gateway
The Best Performing Gateway award is based on the GEM Index, an overall scorecard for gateway metrics based on five key areas (gateway minute outage, gateway availability, transaction speed, transaction success rate, and authorization rate).
Winner: Worldpay (Express)
Runner-Up: Elavon (Fusebox)
Fastest Transactions
GEM measures the time it takes for a transaction authorization to complete using a signature debit and a credit card, just as a consumer would experience at the merchant.
Winner: Worldpay (Express)
Runner-Up: Elavon (Fusebox)
Highest Authorization Rate
GEM tracks the percentage of authorization failures a gateway experiences each day unrelated to the issuer, network, or cardholder.
Winner: REPAY
Two Runners-Up: Bank of America and Elavon (Fusebox)
Lowest Gateway Minute Outage
(North America)
GEM pings locations in the United States and Canada to determine minute outages. An outage is recorded if at least 25% of location checks fail simultaneously.
Two Winners: CSG Forte and Fortis
Runner-Up: REPAY
Lowest Gateway Minute Outage
(Global)
GEM pings locations in North America, South America, Europe, and the Asia Pacific to determine minute outages. An outage is recorded if at least 50% of location checks fail simultaneously.
Winner: PayPal Braintree
Runner-Up: Fortis
Best Gateway Uptime
GEM measures performance checks from over 30 global locations to determine uptime, which is focused on the availability of the gateway.
Winner: Fortis
Runner-Up: Worldpay (Express)
TSG can evaluate, benchmark, and help improve your gateway performance. Payments companies that use GEM to monitor and improve this process can increase customer retention by 5% or more. For more information about TSG and the GEM platform, please contact us online or call 1-833-690-1301. For media inquiries, please email mediarelations@tsgpayments.com.
Companies and/or products considered for any TSG awards may or may not include clients of TSG and does not necessarily represent all companies or products in the market. This analysis is based upon information we consider reliable, but its accuracy and completeness cannot be guaranteed. Information provided is not all inclusive. All information listed is as available based on 2023 reporting. TSG is not and/or may not be endorsed, sponsored by, or in any other way affiliated with the any companies or their logos illustrated. The trademarks shown are registered and their own. This document has not been prepared by any entity displayed.